tracert to my website times out

[PlanoSooner]

cant see my site..... cannot get pop3 emails

verizon fios(isp) says it isnt their faule
siteground(webhost) says it isnt their fault

any body understand this well enought o explain it to me? LOL




Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\DallasLoanGuy>tracert dallasloanguy.com

Tracing route to dallasloanguy.com [181.224.139.59]
over a maximum of 30 hops:

1 2 ms 1 ms 1 ms Wireless_Broadband_Router.home [192.168.1.1]
2 9 ms 6 ms 7 ms L100.DLLSTX-VFTTP-63.verizon-gni.net [96.226.220
.1]
3 11 ms 9 ms 9 ms G0-2-4-3.DLLSTX-LCR-21.verizon-gni.net [100.41.2
07.10]
4 33 ms 33 ms 27 ms so-4-1-0-0.DFW9-BB-RTR1.verizon-gni.net [130.81.
151.242]
5 11 ms 11 ms 10 ms 0.xe-3-2-0.BR1.DFW13.ALTER.NET [152.63.98.89]
6 9 ms 9 ms 9 ms xe-4-1-0.er2.dfw2.us.above.net [64.125.13.25]
7 11 ms 9 ms 10 ms ae7.cr2.dfw2.us.above.net [64.125.20.233]
8 36 ms 66 ms 35 ms xe-3-1-0.cr2.ord2.us.above.net [64.125.31.77]
9 46 ms 36 ms 37 ms xe-3-2-0.mpr2.ord6.us.above.net [64.125.22.129]

10 36 ms 34 ms 54 ms xe-8-2-0.mpr1.ord6.us.above.net [64.125.25.70]
11 37 ms 199 ms 72 ms 64.124.146.114
12 * * * Request timed out.
13 * * * Request timed out.
14

[Sloanmiester]

Don't believe them Steve. Their knee-jerk reaction is to always blame the customer.

[Sangersteve]

Tom, your site comes up for me. If your having PoP mail issues, some of the providers dropped the old port (I think it was 26) and went with a new port, they told no one and Suddenlink still swears they didn't do it. Let me check my settings, I get back to you with the new port.

[Sangersteve]

Incoming port 110

Outgoing 587

[Sangersteve]

Just ran tracert, got to you just fine.

[Bob Of Burleson]

May I introduce Verizon to AT&T?

[PlanoSooner]

i am using those ports Steve. I cannot get to the site nor get emails from home.

i truck on down to starbucks and can get both no problem. was in a hotel this weekend.... no problems. just a problem from my house

both host/isp caiming it isnt their fault.

[PlanoSooner]

lesson learned.

keep attacking verizon until resolved

3rdd tech fixed it right away. my ip was blocking that ip for some reason